FAQs

About The Meat House:

Founded by childhood friends Justin Rosberg and Jason Parent, The Meat House has established a loyal following of steak and poultry lovers throughout the country who appreciate quality, consistency and exceptional service.

Over the years, The Meat House has gained an excellent reputation among our customers for providing only the prime choice cuts of beef, pork, lamb, and poultry products at highly competitive prices.

In addition to our exquisite steaks, roasts and poultry, The Meat House's Legendary Marinades have become a must for any occasion.

Through our established relationships with the most respected providers of beef and poultry in the country, we are proud to offer our online customers the same high-quality products, prices and service that you find in any of our traditional butcher shop locations.

What is your guarantee?

In our commitment to be excellent, consistent and customer focused in everything we do, The Meat House guarantees your complete satisfaction. If for whatever reason you are unsatisfied with our product, please contact one of our butchers at 1-866-479-6328 and we will take whatever steps necessary to fulfill our guarantee.

How do I contact you?

Do you have a question or comment for one of our butchers? Please feel free to contact us at 1-866-479-6328 between the hours of 9 am and 7 pm (EST), seven days a week or e-mail us at info@themeathouse.com

How can I buy your products?

For your convenience, you can place an order online or by calling our toll-free customer service line seven days a week at 1-866-479-6328 between the hours of 9 am and 7 pm (EST).

How will my order be sent?

All of our meat and poultry products are shipped UPS Next Day^®. If you would like to expedite your order or specify your orders delivery date, please give us a call at 1-866-479-6328.

How will my order be packed?

Our marinated products, steaks and roasts are cut to order and shipped in insulated containers that are lined with cooling gel packs. While the gel packs may partially melt during transit, your order from will arrive fresh and perfectly chilled.

How do I track the shipment of an order?

Once you finalize your order, you can call our toll-free support line at 1-866-479-6328 and one of our butchers will be happy to look up your tracking number, inform you of your package's progress, and update your account information if needed.

New to The Meat House? – What we would recommend...

Depending on your taste, The Meat House offers a wide selection expertly butchered meats, poultry and our Legendary Marinades - marinated steak tips, chicken breasts, chicken wings, lamb kabobs, and baby back ribs.

If you are looking for something tender and succulent, try our Filet Mignon. If you are looking for a classic steak-lover's steak, try our Boneless Strip Steaks or Bone-In Strip Steaks. If you want something hearty, we recommend our Boneless Rib Steaks or Bone-In Rib Steaks. If you're looking for the perfect tailgate fare, pick up one of our Legendary Marinades – our marinated steak tips cook up in less than 10 minutes!

What is dry aging?

More a luxury than a standard practice, dry aging is a process where beef is stored in strict climate controlled lockers that, over time, allow enzymes to break down connective tissue and render the beef fork-tender. After weeks of aging, the beef develops a crust that seals in the natural flavor of the meat and provides for a more tender and richly beefy taste.

Having difficulty finding a specific product?

If you are looking for a specific cut, but you cannot find it under the name you are accustomed to, it is possible that we have it by another name. For example, Ambassador Steak, Kansas City Steak, and New York Strip Steak are all names for a Boneless Top Loin Steak.

If there's something in particular that you're looking for and can't find, please email us or give us a call at 1-866-479-6328. Our butchers are available between the hours of 9 am and 7 pm (EST) seven days a week, and will be more than happy to assist you.

Should I freeze my meat when I receive it?

While we believe that there is nothing better than the flavor and texture of preparing one of our steaks or roasts right out of the box, we realize that sometimes you want to prepare your meat at a later date. If this is the case, it is perfectly fine to place your meat in the freezer.

How long will the meat last in my freezer?

Your order from The Meat House is packaged in vacuum-sealed bag and packed with gel packs to ensure that your order arrives fresh and safe. When frozen, our beef will keep for up to 6 months.

How should I thaw my Meat House Steaks and Roasts?

To ensure proper food safety, products from The Meat House should always be thawed in your refrigerator in the vacuum packaging, unless otherwise directed. This allows the product to thaw slowly while retaining the natural juices essential for great flavor. Smaller items such as steaks, chops, chickens, etc. will usually thaw overnight or within 24 hours in your refrigerator. Larger items such as roasts, hams, turkey, etc., may take a few days to fully thaw in your refrigerator.

Allow proper time for thawing. Thawed steaks and chops may be re-frozen as long as they have remained refrigerated and have not thawed longer than one day. Never thaw steaks or chops at room temperature or under hot water.

Note: Sometimes the vacuum packaging will leak while the product is still in your refrigerator. This is a result of small pinholes that can occur during freezing. You do not need to be concerned, as long as the product has remained frozen and then refrigerated while thawing. We recommend thawing our meats on a plate or in a baking pan to catch any fluids during thawing.

Do you have recipes I can use?

To ensure each meal is memorable and delicious, please visit The Meat House's Recipe Section to view some of our favorite recipes and techniques. If you're looking for something in particular and cannot find it, email us and we will be happy to help.